Terms and Conditions – Pyro Tours
Welcome to Pyro Tours! These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Services Offered
Pyro Tours specializes in adventure tourism packages, custom travel itineraries for volcanic regions, geological expedition planning, travel insurance for extreme environments, guided treks to geothermal sites, and educational tours on volcanology. Our services are designed for individuals and groups seeking unique and challenging travel experiences.
2. Booking and Payments
- All bookings are subject to availability and confirmation.
- A deposit may be required to secure your booking, with the full balance due by a specified date prior to departure.
- Payment methods accepted will be outlined at the time of booking.
- Prices are subject to change and will be confirmed at the time of booking.
3. Cancellations and Refunds
- Cancellation policies vary depending on the specific tour package or itinerary. Details will be provided at the time of booking.
- Generally, deposits are non-refundable. Refunds for the remaining balance, if any, will be processed according to the specific tour's cancellation schedule.
- Pyro Tours reserves the right to cancel or modify tours due to unforeseen circumstances (e.g., natural disasters, political instability, insufficient bookings). In such cases, alternative dates, an alternative tour, or a full refund will be offered.
4. Travel Insurance
Given the nature of our adventure tourism and extreme environment offerings, comprehensive travel insurance is mandatory for all participants. It is your responsibility to ensure you have adequate insurance coverage for medical emergencies, evacuation, trip cancellations, and personal liability. Pyro Tours can assist in arranging suitable insurance but ultimately, the responsibility lies with the traveler.
5. Health and Safety
- Participants must accurately disclose any medical conditions or physical limitations that may affect their ability to participate in our tours.
- Pyro Tours reserves the right to refuse participation to anyone deemed medically unfit or a risk to themselves or others.
- All participants must adhere to the instructions and decisions of our guides and tour leaders for their safety and the safety of the group. Non-compliance may result in removal from the tour without refund.
- Adventure travel involves inherent risks, and by booking with us, you acknowledge and accept these risks.
6. Participant Responsibilities
- You are responsible for obtaining all necessary visas, passports, and immunizations required for your travel.
- You must respect local customs, laws, and the natural environment.
- Any damage caused by you to property or equipment will be your responsibility.
7. Limitation of Liability
Pyro Tours, its employees, agents, and affiliates shall not be liable for any injury, damage, loss, delay, or irregularity which may be occasioned by reason of defect in any vehicle or due to any act, omission, neglect, or default of any company or person engaged in conveying the passengers or carrying out the arrangements of the tour, or for any accidental expense, delays, or other inconvenience occurring during travel. While we take every reasonable precaution, participants acknowledge the inherent risks associated with adventure travel.
8. Intellectual Property
All content on this service, including text, graphics, logos, images, and tour itineraries, is the property of Pyro Tours or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission from Pyro Tours.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Pyro Tours
17 O'Connell Street, Level 8,
Sydney, New South Wales, 2000
Australia